Delivery & Return

Free delivery available on 1000s of products over ₹₹1999. Choose a specific delivery date & time that suits you for an additional fee.

Delivery Options Overview

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

Standard delivery Get it in 3-5 working days
Orders over ₹1999: All day delivery. Order anytime:	FREE

Next day delivery Get it next day, 7 days a week
All day delivery. Order by 9pm.	₹30-100

Exchange or Return of Goods

At OSSORIA, we aim to provide quality products and a smooth shopping experience to every customer. This Return & Refund Policy explains the conditions under which returns, replacements, cancellations, and refunds may be accepted for purchases made from our website.

1. Return Eligibility

Due to the nature of our products, including food items, organic masala, seeds, dry fruits, and cosmetic/personal care products, returns are accepted only in limited cases.

A return, replacement, or refund request may be accepted only if:

You received a wrong product.
You received a damaged product.
The product was expired at the time of delivery.
The product package was opened or leaked before delivery.
One or more items were missing from your order.
The product received is different from what was ordered.

2. Return Request Time Limit

Customers must raise a return, replacement, or refund request within 24 to 48 hours of delivery.

Requests made after this time period may not be accepted.

3. Proof Required for Return or Refund

To process your request, you may be required to share:

Order ID or invoice details.
Clear images of the product.
Clear images of the outer packaging.
Clear images showing damage, leakage, wrong item, or missing product issue.
Unboxing video, if available.

Without proper proof, OSSORIA may not be able to approve the return, replacement, or refund request.

4. Non-Returnable Products

The following products are not eligible for return:

Opened or used food products.
Opened or used dry fruits, seeds, masala, dal, or spices.
Opened or used cosmetics/personal care products.
Products with broken seal after delivery.
Products damaged after delivery due to customer handling.
Products without original packaging.
Products returned without approval from OSSORIA.
Products purchased during clearance sale, special discount sale, or combo offer, unless damaged or wrong item is delivered.

5. Replacement Policy

If your return request is approved, we may offer a replacement for the same product, subject to stock availability.

If the same product is not available, OSSORIA may offer:

Replacement with another product of equal value.
Store credit.
Refund, if applicable.

6. Refund Policy

Refunds are approved only after verification of the issue. Once approved, the refund will be processed through the original payment method or another suitable method decided by OSSORIA.

Refunds may take 5 to 10 working days to reflect in your account, depending on your bank, payment gateway, or payment method.

For Cash on Delivery orders, refund may be processed through bank transfer, UPI, wallet, or store credit after collecting the required details from the customer.

7. Cancellation Policy

Customers can request order cancellation before the order is shipped.

Once the order has been shipped, cancellation may not be possible. In such cases, the order will be treated according to the return and refund conditions mentioned in this policy.

OSSORIA reserves the right to cancel any order due to:

Product unavailability.
Incorrect pricing.
Payment failure.
Incorrect customer details.
Delivery restrictions.
Suspicious or fraudulent activity.

8. Damaged or Wrong Product Received

If you receive a damaged, leaked, expired, or wrong product, please contact us within 24 to 48 hours of delivery with all required proof.

After verification, we may arrange a replacement, refund, or other suitable solution.

9. Missing Item in Order

If any item is missing from your order, please inform us within 24 to 48 hours of delivery.

After verification, we may ship the missing item, offer store credit, or process a partial refund.

10. Return Shipping

If the return is approved due to wrong product, damaged product, expired product, or missing item issue, OSSORIA may arrange return pickup or guide you through the return process.

If the return is requested for any reason not caused by OSSORIA, return shipping charges may be borne by the customer.

11. Refund Not Applicable In These Cases

Refund will not be applicable if:

Customer provided wrong shipping address.
Customer refused delivery without valid reason.
Customer was unavailable during delivery attempts.
Product was opened or used after delivery.
Product was damaged after delivery.
Return request was raised after the allowed time period.
Customer changed their mind after receiving the product.
Taste, smell, texture, or personal preference does not match customer expectation, unless the product is proven damaged, spoiled, or expired.

12. Quality & Product Disclaimer

Product images are for representation purposes. Actual product packaging, color, size, or appearance may slightly vary due to photography, screen settings, packaging updates, or supplier changes.

For food and cosmetic products, customers should check ingredients, expiry date, usage instructions, allergy information, and storage instructions before use.

13. Contact for Return & Refund

For return, replacement, cancellation, or refund-related queries, please contact us:

OSSORIA
Location: Uttam Nagar
Phone: 8800834322
Email: info@ossoria.com
Website: ossoria.com

FAQs

My order hasn't arrived yet. Where is it?

We’re sorry for the delay. Once your order is shipped, you will receive tracking details through SMS, WhatsApp, or email. You can use the tracking link to check the latest delivery status.

Sometimes delivery may take extra time due to courier delays, weather conditions, public holidays, incorrect address, or high order volume.

If your order has not arrived within the expected delivery time, please contact our support team with your Order ID and registered mobile number. We will check the status and help you as soon as possible.

Contact OSSORIA Support:
Phone: 8800834322
Email: info@ossoria.com

Do you deliver on public holidays?

If that's what you think how bout the other way around? How can you evaluate content without design? No typography, no colors, no layout, no styles, all those things that convey the important signals that go beyond the mere textual, hierarchies of information, weight, emphasis, oblique stresses, priorities, all those subtle cues that also have visual and emotional appeal to the reader. Rigid proponents of content strategy may shun the use of dummy copy but then designers might want to ask them to provide style sheets with the copy decks they supply that are in tune with the design direction they require.

Do you deliver to my postcode?

Delivery on public holidays depends on courier partner availability in your area. In most cases, deliveries may be delayed during public holidays, festivals, Sundays, or local holidays.

If your order is affected by a holiday, it will be delivered on the next working day or as soon as courier service resumes.

For order updates, please contact OSSORIA Support with your Order ID.

Phone: 8800834322
Email: info@ossoria.com

Is next-day delivery available on all orders?

Next-day delivery is not available on all orders. It depends on your delivery location, product availability, order confirmation time, and courier partner service in your area.

Orders placed for eligible locations may be delivered faster, while some areas may take extra time due to distance, public holidays, weather conditions, or courier delays.

For confirmation, please contact OSSORIA Support with your Order ID.

Email: info@ossoria.com
Phone: 8800834322

Do I need to be there to sign for delivery?

In most cases, a signature may not be required, but someone should be available at the delivery address to receive the order.

For some orders, the courier partner may ask for confirmation, OTP, or signature at the time of delivery. Please make sure your registered mobile number is active and reachable.

If you are not available, you can ask a family member or trusted person to receive the order on your behalf.

For help, contact OSSORIA Support:
Email: info@ossoria.com
Phone: 8800834322