Return & Refund Policy

Last Updated: 28 June 2026

At OSSORIA, we aim to provide quality products and a smooth shopping experience to every customer. This Return & Refund Policy explains the conditions under which returns, replacements, cancellations, and refunds may be accepted for purchases made from our website.

1. Return Eligibility

Due to the nature of our products, including food items, organic masala, seeds, dry fruits, and cosmetic/personal care products, returns are accepted only in limited cases.

A return, replacement, or refund request may be accepted only if:

  • You received a wrong product.
  • You received a damaged product.
  • The product was expired at the time of delivery.
  • The product package was opened or leaked before delivery.
  • One or more items were missing from your order.
  • The product received is different from what was ordered.

2. Return Request Time Limit

Customers must raise a return, replacement, or refund request within 24 to 48 hours of delivery.

Requests made after this time period may not be accepted.

3. Proof Required for Return or Refund

To process your request, you may be required to share:

  • Order ID or invoice details.
  • Clear images of the product.
  • Clear images of the outer packaging.
  • Clear images showing damage, leakage, wrong item, or missing product issue.
  • Unboxing video, if available.

Without proper proof, OSSORIA may not be able to approve the return, replacement, or refund request.

4. Non-Returnable Products

The following products are not eligible for return:

  • Opened or used food products.
  • Opened or used dry fruits, seeds, masala, dal, or spices.
  • Opened or used cosmetics/personal care products.
  • Products with broken seal after delivery.
  • Products damaged after delivery due to customer handling.
  • Products without original packaging.
  • Products returned without approval from OSSORIA.
  • Products purchased during clearance sale, special discount sale, or combo offer, unless damaged or wrong item is delivered.

5. Replacement Policy

If your return request is approved, we may offer a replacement for the same product, subject to stock availability.

If the same product is not available, OSSORIA may offer:

  • Replacement with another product of equal value.
  • Store credit.
  • Refund, if applicable.

6. Refund Policy

Refunds are approved only after verification of the issue. Once approved, the refund will be processed through the original payment method or another suitable method decided by OSSORIA.

Refunds may take 5 to 10 working days to reflect in your account, depending on your bank, payment gateway, or payment method.

For Cash on Delivery orders, refund may be processed through bank transfer, UPI, wallet, or store credit after collecting the required details from the customer.

7. Cancellation Policy

Customers can request order cancellation before the order is shipped.

Once the order has been shipped, cancellation may not be possible. In such cases, the order will be treated according to the return and refund conditions mentioned in this policy.

OSSORIA reserves the right to cancel any order due to:

  • Product unavailability.
  • Incorrect pricing.
  • Payment failure.
  • Incorrect customer details.
  • Delivery restrictions.
  • Suspicious or fraudulent activity.

8. Damaged or Wrong Product Received

If you receive a damaged, leaked, expired, or wrong product, please contact us within 24 to 48 hours of delivery with all required proof.

After verification, we may arrange a replacement, refund, or other suitable solution.

9. Missing Item in Order

If any item is missing from your order, please inform us within 24 to 48 hours of delivery.

After verification, we may ship the missing item, offer store credit, or process a partial refund.

10. Return Shipping

If the return is approved due to wrong product, damaged product, expired product, or missing item issue, OSSORIA may arrange return pickup or guide you through the return process.

If the return is requested for any reason not caused by OSSORIA, return shipping charges may be borne by the customer.

11. Refund Not Applicable In These Cases

Refund will not be applicable if:

  • Customer provided wrong shipping address.
  • Customer refused delivery without valid reason.
  • Customer was unavailable during delivery attempts.
  • Product was opened or used after delivery.
  • Product was damaged after delivery.
  • Return request was raised after the allowed time period.
  • Customer changed their mind after receiving the product.
  • Taste, smell, texture, or personal preference does not match customer expectation, unless the product is proven damaged, spoiled, or expired.

12. Quality & Product Disclaimer

Product images are for representation purposes. Actual product packaging, color, size, or appearance may slightly vary due to photography, screen settings, packaging updates, or supplier changes.

For food and cosmetic products, customers should check ingredients, expiry date, usage instructions, allergy information, and storage instructions before use.

13. Contact for Return & Refund

For return, replacement, cancellation, or refund-related queries, please contact us:

OSSORIA
Location: Uttam Nagar
Phone: 8800834322
Email: info@ossoria.com
Website: ossoria.com