Terms & Conditions
Last Updated: 28 June 2026
Welcome to OSSORIA. These Terms & Conditions govern your use of our website https://ossoria.com/ and your purchase of products from our online store. By accessing our website or placing an order, you agree to follow these Terms & Conditions.
1. About OSSORIA
OSSORIA is an online store offering products such as organic masala, seeds, dry fruits, dal, cosmetics, and other related products. Throughout these Terms, “we”, “our”, and “us” refer to OSSORIA, and “you” or “customer” refers to the user or buyer using our website.
2. Use of Website
By using this website, you confirm that:
You are at least 18 years old or using the website under the supervision of a parent or guardian.
You will provide accurate and complete information while creating an account or placing an order.
You will not use this website for any illegal, fraudulent, or unauthorized activity.
We reserve the right to refuse service, cancel orders, or restrict access if we find misuse of our website.
3. Product Information
We try our best to display accurate product details, images, pricing, ingredients, weight, and descriptions. However, slight differences in packaging, color, size, or appearance may occur due to photography, screen settings, or product updates.
For food, dry fruits, seeds, masala, and cosmetic products, customers are advised to read the product label, ingredients, usage instructions, expiry date, and storage instructions before use.
4. Health & Allergy Disclaimer
OSSORIA products are not intended to diagnose, treat, cure, or prevent any disease. Information provided on the website is for general product knowledge only and should not be considered medical advice.
Customers with allergies, medical conditions, pregnancy, or special dietary requirements should consult a doctor or qualified professional before using any food, seed, supplement, spice, dry fruit, or cosmetic product.
5. Pricing & Payment
All prices listed on the website are in Indian Rupees unless otherwise mentioned. Prices may change without prior notice.
We reserve the right to correct pricing errors, cancel orders due to incorrect pricing, or update product prices at any time.
Payment must be completed through the payment methods available on our website. Orders will be processed only after successful payment confirmation, unless Cash on Delivery is available and selected.
6. Order Confirmation
After placing an order, you may receive an order confirmation through email, SMS, WhatsApp, or website notification. Order confirmation does not mean final acceptance if the product is out of stock, payment fails, or there is an error in product details or pricing.
OSSORIA reserves the right to cancel or reject any order due to stock issues, payment issues, incorrect details, suspected fraud, or unavoidable circumstances.
7. Shipping & Delivery
We aim to dispatch orders as soon as possible after confirmation. Delivery time may vary depending on location, courier availability, weather conditions, public holidays, or other external factors.
Shipping charges, if applicable, will be shown at checkout. Free shipping offers, if available, may be subject to minimum order value or other conditions.
Customers must provide a correct and complete delivery address. OSSORIA will not be responsible for failed delivery due to incorrect address, unavailable customer, wrong phone number, or refusal to accept delivery.
8. Cancellation Policy
You may request cancellation before the order is shipped. Once an order has been shipped, cancellation may not be possible.
OSSORIA reserves the right to cancel any order due to product unavailability, incorrect price, payment failure, delivery restrictions, or suspicious activity.
9. Return, Replacement & Refund Policy
Due to the nature of food, dry fruits, seeds, spices, and personal care/cosmetic products, returns may not be accepted once the product is opened, used, damaged, or tampered with.
Replacement or refund may be considered only in the following cases:
You received a wrong product.
You received a damaged product.
The product was expired at the time of delivery.
The package was missing items.
To request a return, replacement, or refund, you must contact us within 24–48 hours of delivery with order details, clear product images, packaging images, and unboxing proof if available.
Refunds, if approved, will be processed to the original payment method or another approved method within a reasonable working period.
10. Non-Returnable Items
The following items may not be eligible for return:
Opened or used food products.
Opened or used cosmetics/personal care products.
Products without original packaging.
Products damaged after delivery.
Products purchased during clearance sale or special offer, unless defective.
Items returned without approval from OSSORIA.
11. Product Availability
All products are subject to availability. We may limit product quantities, discontinue products, or update product variants at any time without prior notice.
12. Account Responsibility
If you create an account on our website, you are responsible for maintaining the confidentiality of your login details. You are responsible for all activity under your account.
If you suspect unauthorized use of your account, please contact us immediately.
13. Offers, Discounts & Coupons
Discounts, coupons, promotional offers, and sale prices are valid only for the stated period. OSSORIA reserves the right to modify, cancel, or refuse any offer at any time.
Coupons may not be combined with other offers unless clearly mentioned.
14. Intellectual Property
All website content, including logo, product images, product descriptions, graphics, text, banners, design, and branding, belongs to OSSORIA or its content partners.
You may not copy, reproduce, modify, sell, or use our website content without written permission.
15. User Reviews & Feedback
Customers may post reviews, ratings, comments, or feedback. By submitting content, you allow OSSORIA to use it for website, marketing, and promotional purposes.
We reserve the right to remove reviews or comments that are abusive, fake, misleading, offensive, or unrelated to the product.
16. Limitation of Liability
OSSORIA will not be responsible for indirect, incidental, special, or consequential losses caused by use of the website, delay in delivery, product misuse, allergic reaction, incorrect information provided by the customer, or third-party service failure.
Our maximum liability for any claim will not exceed the amount paid by the customer for the specific product in question.
17. Third-Party Links & Services
Our website may contain links to third-party websites, payment gateways, courier partners, or social media platforms. We are not responsible for the content, policies, or actions of third-party websites or services.
18. Privacy
Your personal information is handled according to our Privacy Policy. By using our website, you agree to the collection and use of your information for order processing, delivery, communication, and service improvement.
19. Force Majeure
OSSORIA will not be responsible for delays or failure caused by events beyond our control, including natural disasters, strikes, courier delays, government restrictions, internet failure, payment gateway issues, pandemic, war, or other unavoidable circumstances.
20. Changes to Terms & Conditions
We may update these Terms & Conditions from time to time. Updated terms will be posted on this page with the revised date. Continued use of the website means you accept the updated Terms.
21. Governing Law & Jurisdiction
These Terms & Conditions shall be governed by the laws of India. Any dispute shall be subject to the jurisdiction of courts located in Delhi, India, unless otherwise required by applicable law.
22. Contact Information
For any questions, complaints, support, returns, or order-related queries, you may contact us:
OSSORIA
Location: Uttam Nagar, Delhi
Phone: 8800834322
Email: info@ossoria.com
Website: https://ossoria.com/